Senior Vice President, Procurement Management
Bank of America
Many fear it and some embrace it. While many ideas and theories circulate about how automation could make a positive or negative impact in a variety of ways, the fact remains that the use of automation is expected to rise dramaticly by 2020 and the sophisticated technologies are here to stay.
This keynote will weigh the pros, cons and solutions associated with automation, exploring:
· Will AI eliminate jobs or simply shift the focus of our work?
· What will the new workplace look like?
· Do the benefits of enhancing the customer experience outweigh possible negative consequences?