Live Chat Software
September 05 - 07, 2018
Embassy Suites Milpitas, Milpitas, CA
Speaker Information:

Paul Bartley


Director Global Shared Services
Becton Dickinson


9:00 AM THE ROI OF AUTOMATION: Why Speed Defines your Customer Service Experience

Automation tools can result in low costs, high levels of customer satisfaction, and unique differentiation for your company if implemented intelligently. This panel will take you on a journey through the specific ways they have achieved ROI including: 
·         AI, Chatbots and Virtual Assistants– blend automation technologies across channels to orchestrate differentiating customer experiences
·         How to make automation work for your customers and contact center: build agile customer journeys, reduce call volumes and increase First Call Resolution (FCR)


Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda