Sr. Technical Product Marketing Manager, Customer Service Management
2:00 PM Workshop C: Evaluating Digital Transformation Readiness with the Customer Service Maturity Assessment
Today, customers have more choice: more products to choose from, more devices and channels over which to seek customer service. What they don't have is patience – and customers leave you if their experiences are not in-line with expectations.
This workshop will assist you in benchmarking your operations against customer service best practices. The results will help:
· Pinpoint your strengths against best practices
· Discover areas of opportunity for improvement
· Prioritize investments in strategy, process re-engineering, automation and technologies for loyalty-creating customer experiences