Live Chat Software
September 05 - 07, 2018
Embassy Suites Milpitas, Milpitas, CA
Speaker Information:

Joanna Peña-Bickley


Head Of Design, Internet of Things
Amazon


9:00 AM PANEL DISCUSSION: Leveraging AI for 360 CX Improvement

Artificial Intelligence and Machine Learning technologies will continue to take center stage in our futures and play a critical role in the decisions companies make on nearly everything—particularly when it comes to the desire to create an unparalleled customer experience.
Learn how AI is evolving to allow self-service predictive reports and dashboards to surface tangible insights with benefits that range from CX strategies, to agent productivity recommendations, to visualized direction.
 
Join this session to learn best practices for extending your competitive advantage.
·         Leverage emerging technology to enhance customer experience
·         Identify trends in data and make predictions on customer expectations
·         Significantly shave off time spent on tasks that prove to be pain points for customers
·         Cut costs and increase profits by working smarter


Check out the incredible speaker line-up to see who will be joining Joanna.

Download The Latest Agenda