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Speakers


Kevin Thompson
Kevin Thompson
Chief Marketing Officer
Sotheby's International Realty
Ryan Davis
Ryan Davis
Senior Vice President, Procurement Management
Bank of America
Richie Daigle
Richie Daigle
Group Director, Automation & Analytics
Coca-Cola Refreshments
Erin Van Remortel
Erin Van Remortel
Executive Partner Customer Experience Design
Verizon Enterprise Solutions
Hernan Giraldo
Hernan Giraldo
VP of Customer Experience Operations
BarkBox
Liliana Petrova
Liliana Petrova
Director Customer Experience
JetBlue Airways
Carola Mariscal
Carola Mariscal
Strategic Transformation and RPA Leader
PepsiCo - Financial Shared Services
Nuray Gurtekin Sen
Nuray Gurtekin Sen
Head of Global CT RDA Quality & Process Management
Siemens
Jack Mannino
Jack Mannino
CEO
nVisium
Samuel Carrington
Samuel Carrington
Help Manager
Lyft
Bernard Slowey
Bernard Slowey
Head of Global Customer Service & Support Leader and Strategist
Microsoft
Tim Bailer
Tim Bailer
VP Customer Experience
GoPuff
Paul Bartley
Paul Bartley
Director Global Shared Services
Becton Dickinson
Celika Caldwell
Celika Caldwell
VP Experience Design
AARP
Cathy Cox
Cathy Cox
Senior Vice President - Omni Channel Strategy Business Lead
SunTrust Bank
Adam Happel
Adam Happel
Energy Marketing, Loyalty and Customer Experience
Tesla
Ray Mitra
Ray Mitra
Global Head of Customer Success & Support
Baker Hughes (a GE company)
Troy Shaffer
Troy Shaffer
Vice President, Contact Center Operations
SCAN Health Plan
Joanna Peña-Bickley
Joanna Peña-Bickley
Head Of Design, Internet of Things
Amazon
Justin Reilly
Justin Reilly
Head of Customer Experience Innovation
Verizon Fios