Most of us are aware the internal and external benefits of automation to any organization are incredible: faster processes, elimination of mindless and repetitive work, churn reduction, increased employee creativity, greater accuracy, and increased savings and profits. If deployed correctly, both employee and customer experiences rise exponentially.
While all of these benefits are certainly desired, undoubtedly, several puzzling questions often arise next, preventing many from exploring how to create an automation strategy for their customer experience program. Questions like, “How do we get started?”, “What are the risks?”, “How do I do this correctly?”, “What do I need to know?”, “How do I select the right vendor?”, “Do I have to be technologically savvy?” swirl around as we struggle to simply identify what automation actually is.
Does your solution solve these challenges?