Live Chat Software

Special Report: CX Automation

Special Report: CX Automation
Brought to you by CCW Digital, automation is becoming a leading talking point within the customer contact community. 85% of businesses are planning to use automation to improve contact center performance this year, and 30% say that it will play a significant role in performance management. Here’s 5 best practices to ensure your CX automation initiatives are customer-centric, agent-centric and performance-centric.

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