Most of us are aware the internal and external benefits of automation to any organization are incredible: faster processes, elimination of mindless and repetitive work, churn reduction, increased employee creativity, greater accuracy, and increased savings and profits. While all of these benefits are certainly desired, undoubtedly, several puzzling questions often arise next, preventing many from exploring how to create an automation strategy for their customer experience program.
“What do I need to know?”
“How do I select the right vendor?”
“Do I have to be technologically savvy?”
Ahead of Customer Experience Automation, take a look at this infographic that will help jump start your automation strategy in just 5 steps.