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CONFERENCE SCHEDULE

September
5

WORKSHOP DAY

Dive right in to some interactive learning with your peers and the executives who do business best. Choose up to three topical workshops.

September
6

MAIN CONFERENCE
DAY ONE

Immerse yourself in an automation breakdown with keynote sessions, panel discussions, Interactive Discussion Groups and a comprehensive expo hall.

September
7

MAIN CONFERENCE DAY TWO

Learn from the best of the best with some of the top leaders in automation as the main conference continues.

Request Agenda

Featured Speakers

Kevin Thompson

Chief Marketing Officer
Sotheby's International Realty

Ryan Davis

Senior Vice President, Procurement Management
Bank of America

Richie Daigle

Group Director, Automation & Analytics
Coca-Cola Refreshments

Erin Van Remortel

Executive Partner Customer Experience Design
Verizon Enterprise Solutions

Bernard Slowey

Head of Global Customer Service & Support Leader and Strategist
Microsoft

Tim Bailer

VP Customer Experience
GoPuff

Paul Bartley

Director Global Shared Services
Becton Dickinson

Celika Caldwell

VP Experience Design
AARP

Ray Mitra

Global Head of Customer Success & Support
Baker Hughes (a GE company)

Troy Shaffer

Vice President, Contact Center Operations
SCAN Health Plan

Justin Reilly

Head of Customer Experience Innovation
Verizon Fios

Gregory Hill

Service Design Lead
Lyft

Alex Gross

Manager, Customer Advocacy & Insight
BARK

Kerry Lambert

Intelligent Automation, Worldwide Go To Market Leader Partner IBM Global Services
IBM Watson

SHOWCASE YOUR SOLUTION

Find out how exhibiting at Customer Experience Automation will provide you with the opportunity you need to meet prospects and grow your customer base.

Customer Management Practice Partners Include:


Sponsors & Exhibitors
Media Partners